常用的KPI舉例
常用的KPI舉例 |績效指標(biāo)表 | |方面 |類型 |項(xiàng)目|性質(zhì) |單 |計(jì)算|評價(jià)| | | | | |位 |方法|周期| | |1、評價(jià)經(jīng)濟(jì)效益指標(biāo) |成果度| | | | | | | | |量 | | | | | | | | |產(chǎn)品銷| | | | | | | | |量 | | | | | | | | |原材料| | | | | | | | |周轉(zhuǎn)天| | | | | | | | |數(shù) | | | | | | | | |資產(chǎn)負(fù)| | | | | | | | |債率 | | | | | | | | |營業(yè)額| | | | | | | | |增長率| | | | | | | | |噸產(chǎn)品| | | | | | | | |可控銷| | | | | | | | |售費(fèi)用| | | | | | | | |產(chǎn)銷| | | | | | | |率 | | | | | |（一）|顧客核心成果量度 | | | | | | | | |1、市場占有率 |成果度| | | | | | | | |量 | | | | | | | | |產(chǎn)品1 | | | | | | | | |市場占| | | | | | | | |有率 | | | | | | | | |客戶流| | | | | | | | |失數(shù) | | | | | | | | |新客戶| | | | | | | | |數(shù) | | | | | | | | |顧客滿| | | | | | | | |意率 | | | | | | | | |凈毛利| | | | | | | | |率 | | | | | | | |1、產(chǎn)品和服務(wù)特征 |績效驅(qū)| | | | | | | | |動(dòng) | | | | | | | | 功能：產(chǎn)品的使用定位 | | | | | | | | | |一般需| | | | | | | | |求 | | | | | | | | |內(nèi)在質(zhì)| | | | | | | | |量不良| | | | | | | | |率 | | | | | | | | |產(chǎn)品1 | | | | | | | | |車皮最| | | | | | | | |長到達(dá)| | | | | | | | |時(shí)間 | | | | | | | | |顧客關(guān)| | | | | | | | |系綜合| | | | | | | | |評價(jià) | | | | | | | | |包裝形| | | | | | | | |象 | | | | | | | |1.財(cái)務(wù)之于各部門 | | | | | | | | | |稅收與資金籌劃滿意度 | | | | | | | | |存貨管| | | | | | | | |理 | | | | | | | | |文秘工| | | | | | | | |作滿意| | | | | | | | |度 | | | | | | | | |原輔| | | | | | | |料檢| | | | | | | |驗(yàn)滿| | | | | | | |意度| | | | | | | | | | | | | | | | |新產(chǎn)品| | | | | | | | |比例 | | | | | | | |1.采購環(huán)節(jié) |成果度| | | | | | | | |量 | | | | | | | | |采購計(jì)| | | | | | | | |劃完成| | | | | | | | |率 | | | | | | | | |原料噸| | | | | | | | |裝卸費(fèi)| | | | | | | | |技術(shù)方| | | | | | | | |案滿意| | | | | | | | |度 | | | | | | | | |一次交| | | | | | | | |驗(yàn)合格| | | | | | | | |率 | | | | | | | | |銷售計(jì)| | | | | | | | |劃完成| | | | | | | | |率 | | | | | | | | |對帳| | | | | | | |單簽| | | | | | | |回率| | | | | | |1.員工能力 |績效驅(qū)| | | | | | | | |動(dòng) | | | | | | | | |員工滿| | | | | | | | |意度 | | | | | | | | |信息系| | | | | | | | |統(tǒng)支持| | | | | | | | |流程能| | | | | | | | |力 | | | | | | | |員工建議數(shù) | | | | | | | | | |員工建議采納數(shù) | | | | | | | | | |重要流程的實(shí)際改進(jìn)速率 | | | | | | | | | |臨時(shí)工轉(zhuǎn)正比例 | | | | | | | | | |新員工比例 | | | | | | | | | |員工晉升比例 | | | | | | | | | |員工發(fā)表論文數(shù) | | | | | | | | | |個(gè)人與組織的整合度 | | | | | | | | | |團(tuán)隊(duì)的意識與績效 | | | | | | | |
常用的KPI舉例